Privacy Policy

1. Introduction

Aerostack Systems Private Limited (“we”, “our”, or “us”) values your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our data centre, cloud hosting, and infrastructure services. By accessing our website or services, you consent to the practices described here. If you do not agree, please discontinue use immediately.

2. Information We Collect

a. Personal Information- When you contact us, request a demo, sign up for services, or communicate with our team, we may collect:

• ✅Full name
• ✅Email address
• ✅Phone number
• ✅Company name and designation
• ✅Billing address and payment

b. Technical Information- When you browse our website, we may automatically collect:

• ✅IP address and geolocation
• ✅Browser type and operating system
• ✅Device information
• ✅Pages viewed and browsing duration
• ✅Referral links
• ✅Cookies and similar tracking tools

c. Service-Level Data- As part of our hosting and infrastructure solutions, we process data stored on our servers strictly as per service agreements. This data is never accessed, modified, or shared unless contractually required or legally mandated.

3. How We Use Your Information

We use your information to:

• ✅Provide and operate hosting, cloud, and infrastructure services
• ✅Respond to enquiries and provide customer support
• ✅Process payments and generate invoices
• ✅Improve website performance and user experience
• ✅Ensure system integrity, security, and fraud prevention
• ✅Meet legal or regulatory obligations

We do not sell, trade, or misuse your personal information.

4. Data Security

We implement enterprise-grade security measures, including:

• ✅SSL/TLS encryption
• ✅Firewalls and intrusion detection systems
• ✅Access control and authentication layers
• ✅Continuous monitoring and security audits
• ✅Despite robust safeguards, no method of digital transmission is completely secure.

We strive to protect your data to the highest standards but cannot guarantee absolute security.

5. Data Retention

We retain personal information only for as long as required for:

• ✅Providing services
• ✅Legal compliance
• ✅Resolving disputes
• ✅Improving performance

Hosted data is retained for the duration of active services and securely deleted upon termination.

6. Sharing and Disclosure

We may share information only:

• ✅With trusted service providers assisting in operations (under strict confidentiality)
• ✅With regulatory authorities when legally required
• ✅To protect our rights, systems, or users

We never sell or rent personal data.

7. Cookies & Tracking Tools

Cookies may be used to:

• ✅Analyse website traffic
• ✅Deliver a personalised browsing experience
• ✅Improve performance

You may disable cookies in your browser settings, though some features may not function optimally.

8. Your Rights

Depending on applicable law, you may request:

• ✅Access to your personal data
• ✅Correction or deletion
• ✅Withdrawal of consent
• ✅Data portability

For requests, please contact us using the details below.

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their privacy practices, content, or security.

10. Updates to This Policy

We may revise this Privacy Policy periodically. Changes will be posted on this page with an updated effective date.

11. Contact Us

Aerostack Systems Private Limited
Address: 512, Anand Milan Complex, Near Navrangpura Jain Temple
Ahmedabad, Gujarat – 380009
Email: info@aero-stack.com
Website: https://www.aero-stack.com